1. Who Receives Messages
The TameRent platform is used by two types of people, and we collect consent differently for each:
- Landlords — property owners and managers who create a TameRent account and opt in during signup.
- Tenants — individuals invited by their landlord to pay rent online, who opt in by replying YES to an invitation message before any further messages are sent.
2. Landlord Opt-In (at Account Signup)
When a landlord creates a TameRent account, the signup form presents an SMS consent checkbox that is unchecked by default. The landlord must check it to opt in. The screen reads:
When the landlord checks this box and submits the form, TameRent records a timestamped, versioned record of the consent, including the exact disclosure language shown above.
3. Tenant Opt-In (Affirmative Reply Required)
A tenant does not receive automated messages simply because a landlord entered their phone number. Tenants are enrolled only through an affirmative, double opt-in:
Landlord invites the tenant
The landlord enters the tenant's mobile number to invite them to pay rent online. The number is recorded as pending — not enrolled, and not able to receive automated messages.
Tenant receives a single opt-in request
TameRent sends one opt-in request message asking the tenant to confirm consent. No other messages are sent unless and until the tenant replies YES.
Tenant replies YES
Only after the tenant affirmatively replies YES are they enrolled and able to receive rent reminders and payment confirmations. A tenant who never replies YES is never messaged again.
The opt-in request message reads:
YES to get rent reminders & payment confirmations. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to cancel.
The landlord invitation screen
The screen below shows the form where a landlord enters a tenant's contact information to initiate an invitation. This is a landlord-facing form inside the TameRent app — the tenant does not fill this out themselves. Note that there is no SMS consent checkbox and no enrollment language on this form; the tenant's number is recorded as pending when the landlord submits it, and the tenant must reply YES to the invitation message before any automated texts are sent.
The helper text beneath the Phone field reads: "When you invite this tenant to pay rent, they'll receive an SMS invitation and must reply YES before any rent reminders or payment confirmations are sent." Existing tenant entries show "Invite pending" status, confirming the double opt-in model is active.
4. Messages We Send
Opted-in landlords and tenants may receive transactional messages including:
- Rent due reminders and payment confirmations
- Late fee notices
- Maintenance request updates
- Lease signing requests and renewal notices
- Account and security alerts
Sample messages
HELP for help, STOP to cancel.
STOP to cancel.
5. Frequency, Rates, and Opt-Out
- Message frequency varies based on your account activity and payment schedule.
- Message and data rates may apply.
- To opt out: reply STOP to any message at any time. You will receive a single confirmation and no further messages unless you opt back in.
- For help: reply HELP to any message, or email support@tamerent.com.
6. Privacy of Your Mobile Information
For full details on how we handle your information, see our Privacy Policy and Terms of Service.